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Five tech trends that will blur the lines between human and machines
Gartner’s Hype Cycle for Emerging Technologies, 2018 revealed five distinct emerging technology trends that will blur the lines between humans and machines.
Customer service may look very different in 2020
Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner.
Why Amazon is the new Microsoft
The Amazon Alexa platform dominated CES this year. The virtual assistant is shaping up to be the most important new …