Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner.
News, Opinion
Cisco executive outlines Top 5 tips for mitigating the threat of device sharing
Martin Lee, EMEA Lead for Cisco Talos, outlines his 5 top tips to mitigate the ongoing threat of device sharing, … 0 762
Omani firms believe cloud can help to displace competitors: study
C-level executives and business leaders in Oman overwhelmingly agree on cloud computing’s positive and transformative impact, according to new findings released today.
Samsung to spend $7 billion on memory chip production
Samsung Electronics is reportedly planning to build a new memory chip production line in China in late March.
New platform for women e-Traders launches in UAE
Dubai Women Establishment (DWE) is set to host, in collaboration with the Department of Economic Development (DED), ‘Insta Hub – a platform for women e-Traders’, as the first of various initiatives and projects which the two parties plan to launch over the coming months.
Dubai’s digital success should be taught in schools: Du
“Dubai government’s smart and digital initiatives are ideal cases to be taught in schools,” says Jihad Tayara, VP, Business Development …
Smart tech helps drive DP World’s growth, says chairman
DP World has recently announced that it achieved strong financial results in 2017, with revenue growing 13.2 percent at $471.5 million.
Shariah-compliant investment note for cybersecurity firms launches in UAE
Abu Dhabi Islamic Bank (ADIB) has recently announced a 100 percent capital-protected, Sharia’a-compliant equities basket note which captures the growth potential of companies operating in the cybersecurity sector.
Saudi Arabia accelerates digitisation drive for healthcare sector
The Saudi Arabian Ministry of Health and GE have delivered the first phase of a Memorandum of Understanding (MOU) focused on digital transformation in the Kingdom’s healthcare sector.
Smart education as a key pillar for Dubai’s future vision: Canon
Under its ‘Education For Life’ campaign, Canon Middle East is spotlighting its suite of solutions that address challenges brought about by the changing needs of key education sector stakeholders – students, teachers, and administration.
DEWA first government entity to join WEF’s Fourth Industrial Revolution Centre
Dubai Electricity and Water Authority (DEWA) has joined the Center for the Fourth Industrial Revolution of the World Economic Forum (WEF) as a partner.