Using text analytics technology to analyse call-centre transcripts and customer surveys, emails and tweets can improve customer service.
SAP's Snabe to step down in 2014, McDermott to become sole CEO
SAP co-CEO Jim Hagemann Snabe will leave his post in May 2014 to become a member of the enterprise software vendor’s supervisory board, leaving Bill McDermott as sole CEO.
Prism harming US cloud provider business, European Commission claims
US cloud providers could miss out on billions of euros of business from European customers due to data privacy fears around the Prism surveillance programme, the European Commission has claimed.
Avnet pulls out of the Middle East and Africa
Distributor Avnet Technology Solutions has pulled out of the Middle East and Africa (MEA) market. The decision was made following …
Saudi Health Ministry implements IBM cloud solution to fight disease
IBM and the Saudi Ministry of Health announced on Wednesday that they had implemented IBM’s Public Health Solution for Disease …