Twitter CEO Dick Costolo has announced that he will be leaving the social networking company on July 1, a move that comes after months of intense pressure from disgruntled investors.
Technology, UAE
UAE parents “concerned” but “don’t take action” in protecting kids online
A majority of UAE parents (96 percent) worry about their children’s online safety but many may not know how to protect them, according to a recent study by Norton.2 5126
Twitter eyeing Apple to help distribute its tweets
Twitter is working with Apple to incorporate Twitter content and accounts into Apple’s Spotlight search feature,
For a stronger bond
In one of my previous columns, I had spoken about customer service on the retail front. This time I want to focus on customer service on the B2B end. One of the major differences between the two is that B2B customer service is a lot more than an individual transaction. It is about developing lasting relationships.
Gartner: CRM to be nucleus of digital initiatives
In one of Gartner’s latest report, it indicated that organisations are leveraging CRM technologies as a major part of their digital initiatives to enhance the customer experience.
The dus and don'ts of social media
Following two days of social media meltdown, du came back to its customers with an option to opt out of new, higher-priced packages. Tom Paye asks, does this prove the power of social media?
du offers opt-out option to users incensed over price hike
In an attempt to quell customer fury, du on Wednesday evening announced that it will give users three months to opt out of price changes to its home services.
du faces massive backlash in response to revised home services pricing
Du found itself in the midst of a social media meltdown on Tuesday, as customers responded via Twitter with outrage to new pricing plans for home services.
CIOs Need to Push BYOD Policies to Lure Millennials
CIOs who think they can abandon BYOD risk upsetting an important and growing constituency of their workforce: millennials, also known as Generation Y.
Pro-Assad hackers compromise White House emails, Reuters Twitter feed
The goal of these attacks was to spread pro-Assad messages, supporting the Syrian leader whose government is entrenched in a civil war.
Accenture report shows rapid shift in business operations
The convergence of social media, mobile computing, analytics and the cloud is transforming the way businesses operate, and companies that adopt available technologies to “go digital” will be better positioned to take advantage of rapidly shifting business opportunities and leap ahead of the competition, according to a new report by Accenture.