Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner.
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After 20 years, say goodbye to Yahoo Messenger
Yahoo Messenger, the messaging app is finally shutting down for good. Oath, the Verizon subsidiary that operates Yahoo, confirmed in a statement. 0 5228
Snap could layoff nearly 100 employees: report
Snap is reportedly planning another round of layoffs, and the company’s engineering team is expected to take the bulk of the cuts, according to a report by Recode.
Snap up $1 from its IPO price
Snap Inc has celebrated its first anniversary as a publicly traded company on Friday, however, things are not quite what they envisioned when they bought shares in the hottest tech IPO in years.
Google takes on Snapchat with its own ‘stories’ feature
This is a recently launched addition to the AMP Project that provides content publishers with a “mobile-focused format for delivering news and information as visually rich, tap-through stories,”
Research develops algorithms to detect evasion efforts in social networks
The research team at Khalifa University led by Assistant Professor of Computing Science Dr. Talal Rahwan is providing insights into …
Snapchat takes Stories outside the app
Snapchat has recently announced an update that will enable users to share select contents outside of the app.
Is Snapchat safe for kids?
Snapchat is a social network with a difference. Unlike others (including Instagram and Facebook), the photos and videos – Snaps – which are shared disappear after a certain period of time, which is chosen by the sender.
UK Government announces $80M in tech initiatives ahead of Brexit
The country’s Prime Minister Theresa May recently announced that government will be doubling visas available for global talent in areas like digital technology and science to 2,000 to help retain an edge after Brexit.
Xennials: the latest micro-generation everyone’s talking about
Dan Woodman, an associate professor of sociology at the University of Melbourne, has curated a new category for those born between 1977 and 1983, which he says are “a combination of the pessimistic Gen X-ers and optimistic millennials.”
Google testing tech similar to Snap’s ‘Discover’ platform
Tech firms including Google, Snap and Facebook are competing against each other to develop publishing tools for media companies, hoping to fill their own apps with news, entertainment, sports and other content.