The TRA has launched the User Experience Lab, which is the first of its kind in the UAE government, to help develop the digital presence of government entities on the web, smartphone or on service booths.
News
Abu Dhabi turns to digital to boost public services
Saif Badr Al Qubaisi, General Manager of Abu Dhabi City Municipality and Head of Technology Committee in the Department of Urban Planning and Municipalities, revealed that 11 new digital services have been launched across the municipalities of Abu Dhabi.0 6422
DEWA’s AI-based ‘One Step’ project shortlisted for govt award
The One Step initiative eliminates the need to visit a DEWA Customer Happiness Centre to activate, deactivate or transfer electricity and water services.
AW Rostamani’s Shift Technologies, Google seal cloud partnership
UAE-based company Shift Technologies will now be able to provide customers with access to Google Cloud’s artificial intelligence, machine learning, big data and data analytics services.
Dubai Customs handled 33,600 smart transactions on ‘Day Without Service Centres’
“Applying the new initiative will support Dubai in its vision of turning into a smart government and facilitate services whilst saving clients’ time and effort,” said Ahmed Mahboob Musabih, director of Dubai Customs.
RTA’s Dirham Khair receives support from 30,000 customers
The Dirham Khair initiative has attracted 30,000 customers since its launched in July, according to the Dubai Roads and Transport Authority (RTA).
UAE leaders discuss initiatives for tech and smart services at annual meeting
Over 120 initiatives for 30 national pillars were launched at the UAE government annual meetings, in the presence of over 450 government officials.
Sheikh Hamdan opens DEWA’s smart customer happiness centre
The centre is considered to be the first integrated smart customer happiness centre in Dubai which uses artificial intelligence (AI) and robotics to provide smart and innovative services to all stakeholders.
World’s first smart police service centre opens in Dubai
Vice President, Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, on Saturday, inaugurated the …
UAE residency visa stickers to be replaced by electronic system
The proposal comes in line with Vision 2021, and is indicative of a general migration to smart digital services that reduce paperwork, time and effort.
DEWA launches ‘8080 initiative’ to raise e-adoption rate
The e-adoption of DEWA’s smart services is now at approximately 76 percent at the end of Q2 2017. In order to reach the 80 percent target by 2018, DEWA has launched the ‘8080 initiative’ to increase customer awareness of its smart services on DEWA’s smart app and website.