Findings from the SolarWinds 2024 State of ITSM Report showcase several more effective methods for up-levelling ITSM.
ServiceNow and Boomi announce plans to elevate customer experiences through AI-powered self-service
ServiceNow and Boomi, a leader in intelligent integration and automation, have announced a strategic commitment to jointly elevate customer experiences …
Pure Storage CTO outlines best practices to deal with the complexities of storage management
Fred Lherault, Field CTO, EMEA Emerging at Pure Storage, has penned a thought leadership article that examines the continued evolution …
Pure Storage updates it platform to drive enhanced experiences for global customers
Pure Storage has announced new self-service capabilities across its Pure1® storage management platform and Evergreen® portfolio as it delivers on …
Dubai Police and Avaya co-produce smart eGov services
Dubai Police and Avaya have joined forces to launch Dubai Police smart services on Avaya’s SmartConnect solutions at GITEX Technology Week 2014.
Self-service BI isn't self-enabled
For many companies, the self-service business intelligence (BI) experience is similar to the early days of agile development. Back then, companies flocked to agile methodologies, drawn by the promise of faster delivery cycles, improved business-IT relations and expedited delivery.