Thierry Nicault, Area Vice President and General Manager, Salesforce Middle East has penned a thought leadership article in which he …
Global online sales top $1.14T during 2022 holiday season
Retailers offering Buy Online Pick Up In Store (BOPIS) December 15-24 sold 7X more than those who didn’t during this period Shoppers rethink their purchases with 63% spike in returns year over year.
“Marketeers are being asked to do much more with less” – Robbie Kearns, Salesforce
CNME Editor Mark Forker spoke to Robbie Kearns, Area Vice President at Salesforce, to learn more about the key takeaways …
Margin pressures threaten 10% of retail profits
Salesforce Holiday Forecast: Margin Pressures Threaten 10% of Retail Profits.
Customer service agents struggle with speed vs. quality
78% of Customer Service Agents Struggle with Speed vs. Quality: Salesforce Research Shows Rise in Automation.
The IT Talent Gap is a significant factor in tech investment decisions
The IT Talent Gap Is Fueling Tech Investment Decisions, According to New Research.
Communication service providers must improve and personalise experiences to stay competitive
Communication service providers must improve and personalise experiences to stay competitive.
“Operators need to ‘personalise’ experiences to stay competitive” – Thierry Nicault, Salesforce
Thierry Nicault, Area VP – Middle East and North Africa at Salesforce, believes that internet service providers really need to …
Salesforce Report: Commerce’s Digital Transformation Accelerates In UAE
Salesforce Report: Commerce’s Digital Transformation Accelerates In UAE.
New Research Shows Automation Demand Surged in More Than 90% of Companies
New Research Shows Automation Demand Surged in More Than 90% of Companies.