The Dubai Electricity and Water Authority (DEWA) has continued its efforts to support the Smart Dubai initiative by using advanced technologies such as artificial intelligence to make Dubai the smartest and happiest city in the world.
Hardware, News, Software
DEWA appoints 5 robots as customer service employees
The move comes as part of its continuous quest to envision the future through the development of mechanisms that enrich the experience of customers, and contribute to the provision of seven-star quality services at its Customer Happiness Centres.0 3922
DEWA adds instant voice chat to virtual employee Rammas
Dubai Electricity and Water Authority (DEWA) has added an instant voice chat feature to its virtual employee Rammas, in both Arabic and English, through DEWA’s smart app.
DEWA opens AI-powered digital command centre
Saeed Mohammed Al Tayer, MD and CEO of Dubai Electricity and Water Authority, DEWA, has inaugurated DEWA’s Digital Command Centre.
DEWA launches virtual employee service on Google AI
Dubai Electricity and Water Authority has launched its ‘Rammas‘ service on Google’s Artificial Intelligence platform to answer its customers’ queries.
DEWA’s ‘virtual assistant’ service reaches new milestone
Dubai Electricity and Water Authority has announced that its 24 hour chatbot Rammas has received more than 270,000 enquiries since its launch earlier this year.
DEWA launches Rammas AI service
The Dubai Electricity and Water Authority, DEWA, has announced the launch of its Rammas AI service on Amazon’s Alexa smart voice system.