Video live agents empower businesses to establish direct and personalised connections with their customers. In contrast to traditional customer care methods characterised by lengthy waiting periods and impersonal interactions, video live agents facilitate real-time face-to-face communication.
CNME Editor Mark Forker secured an exclusive interview with Guy Mordoch, CEO of smart cart platform Cust2Mate, to find out …
The UNIFY by Help AG platform unifies the capabilities of visibility, collaboration, orchestration and automation for a seamless user experience and consistent service delivery.
Kaspersky experts continuously monitor the mobile threat landscape and track threat trends to provide the most up-to-date intelligence about the potential dangers.
Appknox joins forces with Bulwark Distribution FZCO, marking a significant milestone in the industry.
The University of Manchester Middle East Centre has signed an MoU (Memorandum of Understanding) with Saudi German Health, marking the …
Redington will offer Altair’s data analytics and simulation solutions.
75% of CISOs in the UAE believe employees leaving the organisation contributed to the data loss incident, a challenge exacerbated by staff turnover.
Steven Yi, President of Huawei Middle East and Central Asia, highlighted how ICT-enabled solutions can reduce 20% of carbon emissions …
Veronica Martin caught up with Feras Zeidan, Regional Director META & South Asia at Mitel and Veer Passi, Group CEO …
