In one of my previous columns, I had spoken about customer service on the retail front. This time I want to focus on customer service on the B2B end. One of the major differences between the two is that B2B customer service is a lot more than an individual transaction. It is about developing lasting relationships.
Tweet for B2B customer service
Manish Punjabi from Alcatel-Lucent, says Twitter could be a useful tool for the channel.