Vibhu Kapoor, Regional Vice President – Middle East, Africa & India at Epicor, believes that Digital FP&A systems are essential …
10 Steps to a highly effective IT helpdesk in 2014
It is that time of the year again when you sit down, take stock of your IT Help Desk’s performance over the past 12 months, and chart a course for success in the New Year. We’ve decided to go ahead and do the heavy lifting for you by creating a list of things you could focus on in 2014.
Why help desk employees are a social engineer's favourite target
A new report from the SANS Institute and RSA on help desk security and privacy finds help desk workers are the easiest victims for a determined social engineering criminal.
Huawei outlines telecom managed services roadmap
Huawei has outlined a series of recommendations and expectations for how telecom managed services contacts will be planned, executed and evaluated according to operator business outcomes rather than simply network KPIs.
HP launches Executive Scorecard software
Hewlett-Packard plans to introduce a scorecard application that can visually summarise a wide swath of metrics taken from other HP …