Veronica Martin caught up with Sujoy Banerjee, Associate Director – Middle East at ManageEngine, during GITEX 2024 to discuss how AI-driven solutions can enhance cloud security and how ManageEngine plans to leverage generative AI to revolutionise the future of IT service management.
Hewlett-Packard has launched a hosted offering called HP Service Anywhere, providing IT service management (ITSM) software over the Internet. “We believe …
London Borough of Merton has upgraded its IT service management platform to increase the proportion of requests that go through …
IT professionals will be able to plan how their careers develop more clearly with a new Career Paths tool from …
CIOs must start to think about integrating social media into their service desks as the technology becomes ubiquitous in everyday …
