The carrier suffered a massive computer system failure in May 2017, caused by a power supply issue near Heathrow, which stranded 75,000 customers over a busy holiday weekend – and left BA with a bill amounting to over £100 million.
British Airways IT chaos likely caused by human error
A maintenance worker may have accidentally switched off the power supply at the centre of the British Airway’s IT failure which caused disruption for 75,000 passengers, it has been claimed.