Increased Customer Service Volume Archives

News, Technology, Vendor

BitOasis aims to address customer demand with Freshworks solutions

BitOasis Responds to Increased Customer Service Volume by Using Freshworks Software.

Daniel ShepherdSeptember 22, 2022, 11:33 amSeptember 22, 2022

GBM and Mashreq partner to power core banking operations with Next-Gen IBM POWER 10 Processor

Survey reveals misalignment between cybersecurity and business goals in the UAE and KSA

Bybit opens global headquarters in Dubai on the heels of 50% increase in user base

DIFC Courts reinforces its commitment to sustainability following expansion of its digital infrastructure

NETSCOUT adds new data centre presence in Dubai with added Arbor Cloud Capabilities

NetApp to open regional headquarters in Riyadh

PROVEN Arabia opens new office in Riyadh

LinkShadow reinforces its commitment to Saudi Arabia

Huawei Cloud’s Riyadh launch boosts Saudi tech advancement

Cisco unveils new data centre to enhance security services in Saudi Arabia

KROHNE delivers insights to inspire the next generation of engineers in Oman

Oracle supports major project to accelerate Oman digital economy

Ooredoo accelerates cybersecurity in Oman with new deal

Omantel selects Ericsson to manage its nationwide multi-vendor networks

Oman TRA shares plans to accelerate 5G deployment

BDB launches “tijara” platform for SMEs

Bahrain achieves full nationwide 5G coverage

Batelco, SonicWall launch integrated security solutions for SMEs in Bahrain

Bahrain to offer COVID-19 test results on WhatsApp, Facebook Messenger

Infor supports Bahrain’s digital transformation

Infopercept opens its first Middle East office in Kuwait

Microsoft Compliance Manager now available in Kuwait

Commercial Bank of Kuwait gets mobile payments moving with Thales Digital Solutions

Ooredoo chooses Fortinet to deliver secure SD-WAN managed services in Kuwait

Zain rolls out first-ever 5G roaming service in MENA

Looking for the best label solutions in South Africa? Go OKI!

OKI is only going bigger in the South African market!

Huawei honours Women in Tech at Apps UP 2022

Amazon payment services launches in the MENA region

Egypt turns to AI to deliver COVID-19 diagnosis service to People of Determination

Vertiv extends partnership with MDS SI Group to enhance digital infrastructure solutions

Bosch sees 21% sales surge in the Middle East

“AI has been in Google’s DNA from the beginning – we are an AI-first company” – Tarek Khalil, Google Cloud

How companies can future-proof their business with Web3

“Diversity, equity and inclusion are a core part of our culture and values at AWS” – Yasmine Afifi

Gender Lens investing vital to economic recovery

Virgin Hyperloop unveils location for Hyperloop certification centre

TikTok taps Oracle as secure cloud provider

Zoom gets security boost with Keybase acquisition

Why collaboration is the answer to the successful roll-out of 5G

PROVEN Solution Collaborates with Rashid Center for People of Determination

Huawei Smart Classroom 3.0: To accelerate education intelligence in the Middle East & Central Asia

OPSWAT invests $10 Million in scholarship learning program to help close cybersecurity skills gap

Alef Education showcases the Alef Metaverse to improve climate education at COP28

Bybit and AUS unveil the tech talents of tomorrow

Huawei launches ground-breaking solar inverter at World Future Energy Summit

Middle East Energy to further boost their sustainability agenda

EDF UK selects Dynatrace to keep the power flowing

KROHNE harnessing the power of analytics to drive energy transformation

“All of us are pulling in the right direction for a better tomorrow” – Frank Janssens, VP at KROHNE

Careem Pay introduces instant transfers to Europe

Bybit to host exclusive forum: Bridging Islamic finance and cryptocurrency

Bybit launches Islamic Account, expanding access for Muslim communities worldwide

Above and ‘Beyon’ – New Money SuperApp launched in the UAE

New cross-border payments platform Digit9 launches in the UAE

Catch up on the highlights from the GovTech Innovation Awards 2024

Innovating Finance: UAE’s Pioneering Role in the Blockchain and Crypto Landscape

Pioneering Sharjah’s Digital Revolution

Interview: Shaping a Secure World

Dubai Chamber of Digital Economy scouts Asia for tech start-ups

Medical technology community come together to form new regulatory summit in Dubai

BD reinforces commitment to patient safety and sepsis management

BD holds Healthcare Summit in efforts to build resilience and sustainability in regional ecosystems

Dubai Science Park study backs R&D localisation amid projected surge in UAE healthcare spending

MarkiTech expands GCC footprint

Digitalisation key to accelerating construction development in Middle East, says Trimble

R&M Introduces First Single Pair Ethernet System to Support Middle East Smart Building Trend

To ‘upsmart’ your building, start with the elevator

Renters searching for homes online surge amid coronavirus fears

Emirati tech entrepreneur launches new app to ease Dubai’s rental woes

GoDaddy shares expert tips to help boost White Friday promotions in the UAE

Brands Beware: The Application Generation Demands Seamless Digital Experiences

Opinion: Brands must respond to meet heightened customer expectations

Thriwe: Enhancing the Omni-channel experience

Navigating the Festive Cyber Landscape: Ensuring Online Safety during Holiday Shopping

HP equips partners for the AI era with new Amplify AI program

‘Playtime is over’ for GenAI: NTT DATA research shows

Dell Technologies expands AI innovations at the edge

Logitech presents MeetUp 2, the AI-Driven, sustainably designed video bar for huddle rooms

Dynatrace’s technological innovations are reshaping business, digital landscapes