CNME Editor Mark Forker secured an exclusive interview with Ahmad Sidawi, Country Manager – KSA & Bahrain at Genesys during …
Genesys leveraging generative AI to power better orchestration experiences
CNME Editor Mark Forker managed to secure an exclusive interview with Olivier Jouve, Chief Product Officer at Genesys, to find …
Genesys expands AI capabilities in bid to boost experience orchestration
Genesys has announced that it has expanded its generative AI capabilities for experience orchestration, helping organizations unlock deeper customer and …
Mindware signs master distribution rights for Genesys in MEA
The agreement will see Mindware promote and distribute the vendor’s world-class customer experience technologies through its expansive ecosystem of reseller partners.
Redington and Genesys to customise and elevate customer experiences across Middle East and Africa
Join the webinar on 16th May to learn how regional customers can now leverage the strengths of Redington, Genesys, and Amazon Web Services to orchestrate personalised cloud experiences.
Delivering seamless customer experiences
Veronica Martin caught up with Evren Aker, Director of Partnerships, Genesys, Middle East, Africa, Turkey & France to discuss GITEX 2022 and the company’s plans for the region.
Genesys is prepared for the ‘decade of disruption’
Evren Aker, Director of Partnerships, Genesys, META and France outlines the issues frequently encountered with cloud transformation as well as the ‘decade of disruption’.
Improving Digital Experiences with Journey Orchestration
Genesys Op-Ed: Improving Digital Experiences with Journey Orchestration.
IST expands portfolio with PureCloud by Genesys
The customer experience technology specialists IST has announced that it has expanded its partnership with Genesys, the omnichannel customer experience …
Genesys names IST ‘Middle East Partner of the Year’
Customer experience technology specialists IST has announced that the firm has been named ‘Middle East Partner of the Year’ by …