A return to pre-pandemic working practices is unlikely to happen. To learn more about the impact on networks and cyber security that COVID-19 has had on service providers, A10 Networks commissioned a survey and the results from the Middle East provide interesting insights. A large proportion of the senior IT professionals that we surveyed were adamant that the workplace won’t snap back to how it was before COVID-19, and that they expect and are preparing for a hybrid approach to working practices. The pandemic significantly raised awareness around the resiliency of the network and the robustness of security, and going forward, subscribers and enterprises expect much stronger security from their communications service providers and will demand more in their SLAs and expand to other types of service providers to get this commitment.