Avaya Holdings has announced further integration with Google Cloud Contact Center AI to provide better experiences for customers and a more efficient workforce.
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Avaya appoints Cameron Thomson to lead EMEA Theatre
Avaya, a global leader in Enterprise CX, today announced that it has appointed Cameron Thomson as Group Vice President for … 0 876
Shoppers prefer using in-store tech over store assistants: report
The survey, conducted by HRH Retail Advisory, highlights the challenges retail chains increasingly face as they try to find the right balance between staffing and technology in stores.
Customer service may look very different in 2020
Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner.
Avaya to demo solutions for enhanced digital experiences at Cairo ICT
Avaya will demonstrate at Cairo ICT Conference and Exhibition how it is partnering with leading organisations across Egypt and the Middle East and North Africa region to design superior customer experiences that go beyond the digital experience.
Epicor enhances iScala solution for hospitality industry
The solution enables industry players to streamline operations by efficiently integrating all procedures – from room reservations, to event sales, to HR and finance – on to a single platform.
Sage on bringing ‘frictionless’ solutions to boost CX
On the sidelines of the Sage Summit in Johannesburg, Glesni Holland caught up with CEO Stephen Kelly, to find out how the company is embedding a range of new technologies into its products to enhance its customers’ experience.
Teradata opens nominations for EPIC Awards
Teradata has announced that entries for the 10th annual EPIC Awards are being accepted now through 16th June 2017.
Social ROI: Our Industry’s Screaming Goat
Mike Stiles, Senior Content Manager, Oracle, on how to measure social return on investment. You know the screaming goat meme, right? It’s …