Samer Saad, Regional Manager – Middle East at AppsFlyer, reveals the measures he believes businesses need to apply to get …
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Avaya appoints Cameron Thomson to lead EMEA Theatre
Avaya, a global leader in Enterprise CX, today announced that it has appointed Cameron Thomson as Group Vice President for … 0 870
Micro Focus Managing Director says CIOs must deliver services that transform their businesses
Toufic Derbass, MEA Managing Director at Micro Focus, tells CNME how the company’s cutting-edge Service Management Automation X (SMAX) platform leverages …
“We need to think beyond simple surveys to unlock customer satisfaction” – Avaya consultant
In our final instalment of thought leadership articles from Tvrtko Stosic, a consultant in Avaya’s International Specialists group, he points …
Avaya consultant believes CX is compromised with internal transfers within contact centers
In the second instalment of a series of thought leadership articles, Tvrtko Stosic, a consultant in Avaya’s International Specialists group, …
MAST Consulting launches CIAA to establish a deeper connect between brands, consumers and partners
MAST Consulting launches CIAA to establish a deeper connect between brands, consumers and its service partners to enhance CX.
Digital service experiences in MEA falling short of customer expectations: report
Customer experience continues to be one of the greatest challenges to businesses across Middle East and Africa, at a time where customer expecations are the highest they have ever been.
Nissan taps Oracle to deliver unique customer experience
Nissan has selected Oracle Customer Experience (CX) to deliver a unique and intuitive experience to its customers in 83 markets …
Avaya highlights the “art” behind customer experience at Avaya ENGAGE
Avaya encouraged its customers and partners to master the “Art of Experience” at their annual event Avaya ENGAGE in Dubai. …
67% of customer engagement will be on smart machines: SAS and Futurum
Futurum Research, sponsored by SAS, the leader in analytics, shared new research called “Experience 2030: The Future of Customer Experience” …
UAE-based F&B firm signs Finesse and Salesforce for digital transformation
UAE-based hospitality firm Gourmet Gulf has signed software systems integrator Finesse and CRM specialist Salesforce to digitally transform its customer systems.