Iman Ghorayeb, is a seasoned communications professional, perhaps best-known around these parts in her previous role as the Director of …
News
Avaya appoints Cameron Thomson to lead EMEA Theatre
Avaya, a global leader in Enterprise CX, today announced that it has appointed Cameron Thomson as Group Vice President for … 0 949
Teknowledge appoint three industry veterans to drive their ‘technological evolution’
Teknowledge have formally announced the appointments of three influential, respected, and revered technologists to their executive leadership team. Teknowledge, a …
“Shopping apps see a much higher lifetime value in return app spend in iOS users” – Sue Azari, AppsFlyer
CNME Editor Mark Forker spoke to Sue Azari, eCommerce Industry Lead at AppsFlyer, in an effort to better understand the …
“Only a holistic approach to CX will drive customer loyalty” – Rodolph Khoury, Avaya
Rodolph Khoury, Managing Director – Dubai & Northern Emirates, Avaya, has written a thought leadership article in which he makes …
“You have to build an engagement framework, you need to serve customers on their terms, not yours” – Ossama El Samadoni, GBM Dubai
CNME Editor Mark Forker sat down with Ossama El Samadoni, General Manager, GBM Dubai, for the front cover of the …
Opinion: Pragmatic innovation reduces risk while building competitive advantage
Savio Tovar Dias, Vice President – Avaya Customer Experience Services, Avaya International In today’s business landscape, the most significant challenge …
Avaya seeks to further strengthen its position as a leader in CX with acquisition of Edify
Avaya, a global leader in customer experience solutions, announced that it has acquired Edify. This acquisition brings advanced, AI-powered customer …
Interview: Avaya’s Ahmad Dorra outlines how they are leveraging Gen AI to enhance their CX offering
CNME Editor Mark Forker spoke to Ahmad Dorra, CX Solutions Lead – Middle East, Africa & Turkey at Avaya, to …
ServiceNow report shows that 91% of UAE consumers switch brands after one poor experience
Almost every UAE consumer will walk away from a brand after just one negative experience, according to a report released …
ENGAGE 2023: Avaya Enterprise Cloud is enabling organisations to ‘future-proof’ their communications
Avaya is empowering organisations to pursue hybrid cloud models by hosting parts of their communications infrastructure in a dedicated cloud …