CNME Editor Mark Forker spoke to Sue Azari, eCommerce Industry Lead at AppsFlyer, in an effort to better understand the …
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Avaya appoints Cameron Thomson to lead EMEA Theatre
Avaya, a global leader in Enterprise CX, today announced that it has appointed Cameron Thomson as Group Vice President for … 0 714
“Only a holistic approach to CX will drive customer loyalty” – Rodolph Khoury, Avaya
Rodolph Khoury, Managing Director – Dubai & Northern Emirates, Avaya, has written a thought leadership article in which he makes …
“You have to build an engagement framework, you need to serve customers on their terms, not yours” – Ossama El Samadoni, GBM Dubai
CNME Editor Mark Forker sat down with Ossama El Samadoni, General Manager, GBM Dubai, for the front cover of the …
Opinion: Pragmatic innovation reduces risk while building competitive advantage
Savio Tovar Dias, Vice President – Avaya Customer Experience Services, Avaya International In today’s business landscape, the most significant challenge …
Avaya seeks to further strengthen its position as a leader in CX with acquisition of Edify
Avaya, a global leader in customer experience solutions, announced that it has acquired Edify. This acquisition brings advanced, AI-powered customer …
Interview: Avaya’s Ahmad Dorra outlines how they are leveraging Gen AI to enhance their CX offering
CNME Editor Mark Forker spoke to Ahmad Dorra, CX Solutions Lead – Middle East, Africa & Turkey at Avaya, to …
ServiceNow report shows that 91% of UAE consumers switch brands after one poor experience
Almost every UAE consumer will walk away from a brand after just one negative experience, according to a report released …
ENGAGE 2023: Avaya Enterprise Cloud is enabling organisations to ‘future-proof’ their communications
Avaya is empowering organisations to pursue hybrid cloud models by hosting parts of their communications infrastructure in a dedicated cloud …
Acer on the links between cloud and cybersecurity
Michele Montecchio, General Manager, Acer Middle East, delves into why cloud is the future, stakeholder opportunities in the Metaverse and the level of CX required of businesses in the experience economy.
Get off to a ‘flyer’: Give your business the edge with advice from AppsFlyer
Samer Saad, Regional Manager – Middle East at AppsFlyer, reveals the measures he believes businesses need to apply to get …