ServiceNow has announced new conversational bot technology dubbed “Virtual Agent,” designed to improve customer and employee experiences by getting work completed quickly through more natural interactions and real-time automated resolution.
RAKBANK enhances customer service with AI
RAKBANK has recently introduced a cognitive chatbot that allows bank employees to interact with an AI-powered IBM platform to help them answer questions, find solutions or quickly route pending requests to human advisors.
Customer service may look very different in 2020
Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner.
UAE gets its first robot engineer
The UAE has launched the world’s first robot engineer that operates on artificial intelligence, the Ministry of Infrastructure Development announced recently.
DigitalGenius secures $14.75M funding to drive AI in customer service
DigitalGenius, the player in artificial intelligence (AI) for customer service, has announced it has secured $14.75 million in Series A …
ServiceNow launches new machine learning platform
According to ServiceNow the Intelligent Automation Engine companies can help prevent outages before they happen, automatically categorise and route incidents, predict future performance and benchmark performance against IT peers.
Intelligent engagements
Artificial intelligence (AI), computers behaving like humans is no longer science fiction. As the technology industry progresses, machines are getting smarter and companies across the globe are beginning to realise ways to leverage AI to improve consumer engagement and customer experience.
Middle East in dire need of skilled IT pros, says CompTIA study
Middle Eastern businesses want to invest in IT during 2013, but they’re struggling to find skilled candidates to fill posts, according to new research released by CompTIA, a non-profit association for the IT industry.
Logicom gains Cisco Distributor Accreditation
Logicom Dubai recently announced that it has been awarded Distributor Accreditation by Cisco EMEAR. The accreditation will help to drive …
IBM launches Watson customer service smart bot
Yoking cognitive computing with customer service, IBM has launched a system that can reference large amounts of unstructured data to …