How do you give your customers a personalised, positive experience with every interaction, while also optimising operational performance for the …
E-commerce, electronics firms among most “intimate brands” in UAE
E-commerce and electronic retail brands such as Amazon, souq.com, Sharaf DG and Jumbo Electronics are among the top 10 “intimate brands” in the UAE.
Avaya unveils GDPR-compliant workforce optimisation suite
Avaya Holdings has introduced a new version of the Avaya Workforce Optimisation suite, which improves service quality, operational and employee productivity and data privacy with a series of new features and tools.
Five steps security leaders can take to boost customer experience
While IT, and most businesses, have been focused on operational excellence for the past 20-30 years, Gartner analysts said it’s time security leaders put the focus on customer experience.
Blockchain makes headway in Dubai’s hospitality industry
Lucid Pay, a smart settlement platform, has recently integrated blockchain technology into the systems of the iconic five-star resort Atlantis, The Palm, making it the first for hotels worldwide.
Property developer to deliver omnichannel experiences to UAE customers
Nshama has announced the launch of its new customer portal as part of efforts to fully digitise its customer experience.
Emirates trials VR lounges in Dubai
Emirates is providing an immersive cinematic experience in its lounges in Dubai International Airport by providing Skylights theatre headsets to customers.
Shoppers prefer using in-store tech over store assistants: report
The survey, conducted by HRH Retail Advisory, highlights the challenges retail chains increasingly face as they try to find the right balance between staffing and technology in stores.
Op-Ed: Why blockchain will be the key to customer happiness
Ahmed Helmy explains why blockchain will enable organisations to enhance their ability to anticipate requirements and proactively respond to customer demands.
Customer service may look very different in 2020
Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner.