Avaya, a global leader in customer experience solutions, announced that it is witnessing an accelerated momentum for its solutions in …
Discover insights from the State of Customer Service report
65 per cent of ME businesses are ready for digitisation and smooth implementation of technology; read for more insights from Sprinklr and Martechvibe’s State of Customer Service in The Middle East Report.
“For UAE government departments, it’s all about the experience” – Rany Tannouri, Avaya
In an exclusive op-ed for tahawultech.com, Avaya’s Rany Tannouri, outlines how government departments up and down the country are making …
“Unequivocally, and undeniably Avaya is back” – Alan Masarek, Avaya CEO
CNME Editor Mark Forker is reporting LIVE from Avaya ENGAGE, in Orlando, Florida, where a triumphant Alan Masarek has declared …
CirrusLabs: Transforming customer experiences in digital transformation journey
Naeem Hussain, Chief Operating Officer at CirrusLabs and Shahnawaz Sheikh, VP Sales – META at Cirruslabs Middle East, spoke to …
Cisco AppDynamics close observability gaps with new customer digital experience monitoring solution
Cisco has accelerated their Full Stack observability strategy with a new customer digital experience monitoring solution following a bi-directional integration …
How can AI improve the customer experience?
Suchit Kumar, CEO of TEXUB, on harnessing the power of AI to improve customer experience and drive growth.
AI: A megatrend that’s ushering in a brave new world
Raviteja Dodda, CEO & Co-Founder at MoEngage highlights how businesses are increasingly turning to AI to improve efficiency, empower employees, …
ENOC transforms customer experience with Fortinet Secure SD-WAN
Improved operational efficiency through 4x increase in network speed and performance and the elimination of network downtime.
Driving extraordinary customer experience
Mohammed Abu Hijleh, UAE Managing Partner at Mazars outlines the company’s key industry verticals and what makes them different from their competitors.