Video live agents empower businesses to establish direct and personalised connections with their customers. In contrast to traditional customer care methods characterised by lengthy waiting periods and impersonal interactions, video live agents facilitate real-time face-to-face communication.
How customer care has evolved and why it should be a top priority for brands
axiom care announced that it is continuing to expand its offering amid a growing demand for quality post-sales support among customers.
Artificial intelligence (AI), computers behaving like humans is no longer science fiction. As the technology industry progresses, machines are getting smarter and companies across the globe are beginning to realise ways to leverage AI to improve consumer engagement and customer experience.
