The Dynamics 365 combines customer-relationship management (CRM) and enterprise resource-planning (ERP) to support organisations in their digital transformation initiatives, enabling them to better engage with customers and empower employees.
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Higher education CIOs expect digital to transform business models: Gartner
Higher education CIOs recognise that key organisational priorities are enrollment and student success, according to a survey from Gartner, Inc.1 3932
Interactive Intelligence introduces PureCloud Engage
Interactive Intelligence Group has recently announced a new customer engagement cloud service for businesses throughout the Middle East.
Seamless capture
Kodak Alaris Worldwide Category Director for Capture Solutions Emma Isechei discusses how the company’s Info Input solution can help businesses reduce costs and improve productivity.
Elitecore introduces 24online CRM and mobile apps
Elitecore Technologies has announced the roll-out of customer relationship management (CRM) and mobile applications for its 24online service management system (SMS).
The age of the customer
Customer experience has emerged as one of the telecom industry’s hottest segments, as telecom service providers as strive to retain customers in the face of tough competition. Victoria Strand, President of Ericsson GCC & Pakistan, explains the importance of improving customer experience as a way to win and retain customers.
Gartner: CRM to be nucleus of digital initiatives
In one of Gartner’s latest report, it indicated that organisations are leveraging CRM technologies as a major part of their digital initiatives to enhance the customer experience.
Oracle and Salesforce.com's love-fest: The ripple effects
While certain recent announcements weren’t as “startling” as Oracle CEO Larry Ellison had promised they would be, its deal with Salesforce.com definitely lived up to the hype and could have some lasting ramifications.
Gartner downgrades 2013 global IT spending forecast on currency shifts
Gartner has lowered its expectations for growth this year in global IT spending, saying it will rise 2 percent to $3.7 trillion. Earlier this year, the analyst firm predicted 2013 growth of 4.1 percent.
An APPealing prospect
With a quarter of global enterprises predicted to have an enterprise app store within four years, CNME delves into the …
SAP attracts new customers with Suite on HANA – but not Oracle’s
SAP’s announcement earlier this year that it is making its widely used Business Suite applications available on its in-memory database …