Glesni Holland caught up with Karim Talhouk, business solutions leads, Microsoft Gulf, at the UAE launch of Dynamics 365, to get a deeper insight into how the service aims to encourage businesses in the region to capitalise on digital transformation opportunities.
Sage has appointed Dynamic Cloud as an authorised partner for Sage X3, Sage X3 People, Sage 300 and Sage CRM business management solutions in Saudi Arabia.
The Dynamics 365 combines customer-relationship management (CRM) and enterprise resource-planning (ERP) to support organisations in their digital transformation initiatives, enabling them to better engage with customers and empower employees.
Interactive Intelligence Group has recently announced a new customer engagement cloud service for businesses throughout the Middle East.
Kodak Alaris Worldwide Category Director for Capture Solutions Emma Isechei discusses how the company’s Info Input solution can help businesses reduce costs and improve productivity.
Elitecore Technologies has announced the roll-out of customer relationship management (CRM) and mobile applications for its 24online service management system (SMS).
Customer experience has emerged as one of the telecom industry’s hottest segments, as telecom service providers as strive to retain customers in the face of tough competition. Victoria Strand, President of Ericsson GCC & Pakistan, explains the importance of improving customer experience as a way to win and retain customers.
In one of Gartner’s latest report, it indicated that organisations are leveraging CRM technologies as a major part of their digital initiatives to enhance the customer experience.
While certain recent announcements weren’t as “startling” as Oracle CEO Larry Ellison had promised they would be, its deal with Salesforce.com definitely lived up to the hype and could have some lasting ramifications.
Gartner has lowered its expectations for growth this year in global IT spending, saying it will rise 2 percent to $3.7 trillion. Earlier this year, the analyst firm predicted 2013 growth of 4.1 percent.
