As the region’s ICT community looks to simplify the adoption of emerging technology trends, Avaya has honoured members of its …
IST expands portfolio with PureCloud by Genesys
The customer experience technology specialists IST has announced that it has expanded its partnership with Genesys, the omnichannel customer experience …
Smart Dubai contact centre receives global recognition
Smart Dubai has announced that it has achieved another global milestone with Smart Dubai Government Establishment contact centre being awarded the ISO 18295 Certification, Parts I and II, as well as the CCA Global Certification for Contact Centre Management.
Amazon Connect brings contact centres to the cloud
Amazon has released Connect, a contact centre as a service offering hosted in the Amazon Web Services cloud.
Interactive Intelligence to highlight PureCloud integration at Dreamforce 2016
Interactive Intelligence Group has announced its participation at Dreamforce, a technology conference hosted by Salesforce, taking place in Dubai on 28th November, 2016.
Interactive Intelligence to take part at Dreamforce 2016
Interactive Intelligence Group has announced its participation at Dreamforce, a technology conference hosted by Salesforce, taking place in Dubai on 28th November, 2016.
Dubai Police opts for Avanza to power non-emergency contact centre
Dubai Police has selected Avanza Solutions’ Unison 2.0 to power and streamline its non-emergency contact centre operations.
Avaya launches new solutions aimed at mid-market companies
Avaya has announced its first complete, multichannel unified communications and contact centre cloud offers targeted for the mid-market.
Interactive Intelligence partners with Kuwait-based FutureTech
Interactive Intelligence on Monday announced that it has partnered with Kuwait-based FutureTech, which will now promote and distribute its range …
Getting the most from cloud contact centre solutions
CIOs need to evaluate certain criteria in order to smoothly migrate from an on-premise solution to a cloud based deployment, says …