New Webex AI Agent, AI Agent Studio and Cisco AI Assistant for Webex Contact Centre will change how businesses interact with and support their customers.
“Our Agent CoPilot empowers employees across all industries to deliver exceptional customer experiences. ” – Ahmad Sidawi, Genesys
CNME Editor Mark Forker secured an exclusive interview with Ahmad Sidawi, Country Manager – KSA & Bahrain at Genesys during …
Genesys leveraging generative AI to power better orchestration experiences
CNME Editor Mark Forker managed to secure an exclusive interview with Olivier Jouve, Chief Product Officer at Genesys, to find …
Gartner Predicts AI Will Reduce Contact Centre Costs by $80 Billion in 2026
Gartner Predicts Conversational AI Will Reduce Contact Centre Agent Labour Costs by $80 Billion in 2026.
Avaya, Moro partner to deliver Digital Transformation project at DEWA
Avaya Holdings and Moro, a wholly owned subsidiary of Dubai Electricity and Water Authority (DEWA), have joined forces to kick-start …
GITEX 2019
Avaya adds trio of innovations to its IX Contact Centre portfolio
Avaya Holdings has unveiled the latest advancements to its Avaya IX Contact Centre portfolio, which offer capabilities that enable increasingly valuable, intelligent experiences to be easily added for Avaya’s large installed base of contact centre customers.
Even Flow Distribution to deliver Avaya solutions in South Africa
Avaya Holdings Corp. has partnered with Even Flow Distribution, a South-African value-added distributor of unified communication, telecoms, video conferencing, wireless …
Avaya to flaunt unified comms experience at GITEX
Avaya will demonstrate several platforms that unify UC and CC “to drive holistic and impactful customer and employee experiences” at …
Avaya to acquire contact centre services provider
Avaya has signed a definitive agreement to acquire Spoken Communications, a player in Contact Centre as a Service (CCaaS) solutions …
Avaya set to start trading on NYSE
Avaya will ring the Opening Bell on January 17th to celebrate the company’s listing on the New York Stock Exchange …