Using text analytics technology to analyse call-centre transcripts and customer surveys, emails and tweets can improve customer service.
Google rolls out by-the-minute cloud billing, introduces a new NoSQL database
Google, attempting to build its reputation as an enterprise and developer-focused cloud computing provider, today said its cloud platform is …
Ericsson named sole vendor for Thuraya core network upgrade
Ericsson has been selected by mobile satellite operator Thuraya as the sole vendor to complete an upgrade its circuit-switched core …
Asiacell teams up with Ericsson to enhance customer experience
Iraqi mobile telecoms company, Asiacell has teamed up with Ericsson on a three year contract which will see the telecoms …