Avaya will demonstrate several platforms that unify UC and CC “to drive holistic and impactful customer and employee experiences” at …
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Avaya appoints Cameron Thomson to lead EMEA Theatre
Avaya, a global leader in Enterprise CX, today announced that it has appointed Cameron Thomson as Group Vice President for … 0 899
Avaya unveils GDPR-compliant workforce optimisation suite
Avaya Holdings has introduced a new version of the Avaya Workforce Optimisation suite, which improves service quality, operational and employee productivity and data privacy with a series of new features and tools.
Avaya reveals IP Office release 11 updates
Avaya’s latest release 11 updates to IP Office offer customers access to more advanced features enhancing business efficiencies such as …
Avaya announces IP Office release 11 updates
Khalid Khan, Avaya’s director cloud and midmarket, Middle East, Africa, South Europe and APAC, shares insights on the firm’s release …
Op-Ed: Why blockchain will be the key to customer happiness
Ahmed Helmy explains why blockchain will enable organisations to enhance their ability to anticipate requirements and proactively respond to customer demands.
Avaya, Intraconsult Telecom to drive digital transformation in Egypt
The two companies will focus on driving adoption of Avaya’s solutions to key industry verticals in Egypt, enabling them to provide richer communications experiences to their customers and employees.
For whom the bell tolls
After a tumultuous 11 months, Avaya exited Chapter 11 and listed on the New York Stock Exchange in January, marking …
Avaya to acquire contact centre services provider
Avaya has signed a definitive agreement to acquire Spoken Communications, a player in Contact Centre as a Service (CCaaS) solutions …
Transformation Talk | Weekly news round up 18.1.18
Tahawul Tech brings you Transformation Talk, a weekly roundup of the biggest news in the Middle East’s technology industry.
Publicly listed Avaya targets an innovative future
Fadi Moubarak, vice president, Channels, Avaya International, discusses how partners can maximise the opportunities and innovations the firm aims to …