Photo credit: Wikipedia

Dubai turns to AI to bolster dhow trade

The Port, Customs and Free Zone Corporation, PCFC, has launched the “Dhowber” project to strengthen the UAE and Dubai’s leading global position in the maritime transport industry, and help shape the sector’s future.

Customer service may look very different in 2020

Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner. 

GET TAHAWULTECH.COM IN YOUR INBOX

The free newsletter covering the top industry headlines