Mobile World Congress 2025: ServiceNow (NYSE: NOW), the AI platform for business transformation, has announced the introduction of AI agents for …
“Workflow Data Fabric enables customers to connect, understand, and solve bigger, industry‑specific problems” – Jon Sigler, ServiceNow
ServiceNow the AI platform for business transformation, has introduced Workflow Data Fabric, forging a new generation of AI‑fueled productivity for …
“Our Agent CoPilot empowers employees across all industries to deliver exceptional customer experiences. ” – Ahmad Sidawi, Genesys
CNME Editor Mark Forker secured an exclusive interview with Ahmad Sidawi, Country Manager – KSA & Bahrain at Genesys during …
Genesys leveraging generative AI to power better orchestration experiences
CNME Editor Mark Forker managed to secure an exclusive interview with Olivier Jouve, Chief Product Officer at Genesys, to find …
Why help desk employees are a social engineer's favourite target
A new report from the SANS Institute and RSA on help desk security and privacy finds help desk workers are the easiest victims for a determined social engineering criminal.