Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner.
“Dubai digital culture outstrips Berlin or Barcelona,” says Aruba VP
Aruba’s vice president for the Europe, Middle East and Africa region, Morten Illum, explains why Dubai is a city that …
“Tech innovation to shape our future,” DP World CEO
DP World CEO and chairman Sultan Ahmed bin Sulayem has said that the global trade and logistics firm will rely …
Dubai’s digital success should be taught in schools: Du
“Dubai government’s smart and digital initiatives are ideal cases to be taught in schools,” says Jihad Tayara, VP, Business Development …
DEWA first government entity to join WEF’s Fourth Industrial Revolution Centre
Dubai Electricity and Water Authority (DEWA) has joined the Center for the Fourth Industrial Revolution of the World Economic Forum (WEF) as a partner.
Sharjah forum to spotlight role of women in inspiring digital progress
The International Government Communication Forum (IGCF 2018) has invited a host of Arab and international luminaries to shed light on the leading role women play in inspiring digital communities.
Egypt cracks down on cybercrime
The new lab, the first of its kind in the MENA region, is mainly designed to resolve business software and internet-based piracy cases.
AI and people make a more productive workplace
Kronos Incorporated has launched its new artificial intelligence (AI) powered Workforce Dimensions solution during the KronosLive event in Dubai.
Exclusive: Competition lies in tech firms – not fintechs, says ENBD CDO
In an exclusive interview with Tahawul Tech, Evans Munyuki said that “tech-fins” – companies that are technology focused, but are now considering the potential of financial services, could offer serious competition to traditional non-digitised banking.
Microsoft to build first Middle East data centres in Dubai and Abu Dhabi
Microsoft has announced plans to build its first Middle East and North Africa data centres in Dubai and Abu Dhabi. …
Searching for the cure: AI-focused healthcare competition opens
Booz Allen Hamilton and Kaggle launched the 2018 Data Science Bowl, a 90-day competition that calls on thousands of participants globally to train deep learning models to examine images of cells and identify nuclei, regardless of the experimental setup—and without human intervention
Eyes on the nation: Dubai Police’s smart security project
At the fifth edition of the Internet of Things Middle East 2018 conference, taking place at Armani Hotel Dubai, Dubai …
Oman symposium to explore AI’s impact on education
Oman will put the spotlight on how artificial intelligence will impact the education sector in an upcoming symposium at the Sultanate.
Trump blocks Broadcom takeover bid for Qualcomm
US President Donald Trump has reportedly blocked Broadcom’s proposed takeover of Qualcomm on national security grounds.
Meet Dubai’s new smart city AI-advisor
Smart Dubai has launched the new and improved version of its flagship Dubai Now platform and application, introducing artificial intelligence to the service, which will now feature Smart Dubai’s AI-powered smart city advisor “Rashid”.
Machine learning to disrupt storage technologies
Channel partners have many opportunities in the storage space. As data generation becomes quicker and increases in quantity, thanks to …
Why autonomous cars won’t be autonomous
The truth is that artificial intelligence is neither artificial nor intelligent. AI is made out of people.
Can AI be partners’ play too?
Artificial intelligence (AI) market is generating immense buzz within the industry, just in its nascent stage. Reseller ME explores if …
“Middle East firms must prepare for cyber-attacks,” former UK security chief
The former head of the United Kingdom’s security and intelligence agency has called for urgency in the way that Middle …
Innovation is at the heart of Expo 2020, says official
Expo 2020 Dubai Bureau has reaffirmed its commitment to inspiring collaboration and driving innovation globally through a series of initiatives and events held during the first-ever UAE Innovation Month.