Municipal waste will soon power homes and buildings in Dubai

The system will transform the city’s solid waste into a source of energy by using artificial intelligence and without resorting to traditional means of shipping. Doing so serves the Municipality’s objectives to address current and future waste-related challenges and maintains sustainability.

Customer service may look very different in 2020

Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner. 

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