Tvrtko Stosic, a consultant in Avaya’s International Specialists group outlines the practices and measures companies need to adopt in a bid to effectively transform their contact centre operations in the experience economy.
Why Cyber Resilience Is Needed in the Post-Pandemic World
Why Cyber Resilience Is Needed in the Post-Pandemic World.
Cloud, Security and Containers Should be Key Focus for the Channel
Cloud, Security and Containers Should be Key Focus for the Channel.
Researchers quantify the promise and limits of new crypto hacking algorithms
Researchers quantify the promise and limits of new crypto hacking algorithms.
Overcoming IT Complexity With Full-Stack Observability
Overcoming IT Complexity With Full-Stack Observability.
Mandiant M-Trends 2022 Report Provides Inside Look at the Evolving Global Cyber Threat Landscape Directly from the Frontlines
Mandiant M-Trends 2022 Report Provides Inside Look at the Evolving Global Cyber Threat Landscape Directly from the Frontlines.
Microsoft releases 2021 Environmental Sustainability Report outlining its progress against ambitious goals
Microsoft releases 2021 Environmental Sustainability Report outlining its progress against ambitious goals.
Are Enterprise Networks Prepared to Face Today’s Security Challenges?
Are Enterprise Networks Prepared to Face Today’s Security Challenges?
Saudi Arabia Shows Strong Intent to Drive a Cloud-First, Cloud-Smart, and Multicloud Strategy
Saudi Arabia Shows Strong Intent to Drive a Cloud-First, Cloud-Smart, and Multicloud Strategy.
SolarWinds Launches Comprehensive Observability, Empowering Customers to Accelerate Digital Transformation
SolarWinds Launches Comprehensive Observability, Empowering Customers to Accelerate Digital Transformation.
SAS director believes technology and regulation can co-exist together
SAS director believes technology and regulation can co-exist together.
IFS Cloud April 2022 release delivers on IFS vision to lead in cross-enterprise insights, process automation and employee experience
IFS Cloud April 2022 release delivers on IFS vision to lead in cross-enterprise insights, process automation and employee experience.
Microsoft Azure UAE Regions launches four new key services to accelerate digital transformation programmes
Microsoft Azure UAE Regions launches four new key services to accelerate digital transformation programmes.
90% of All Cybersecurity Requirements Will Be Fulfilled by a Service Model in 3 Years
90% of All Cybersecurity Requirements Will Be Fulfilled by a Service Model in 3 Years, According to Help AG’s State of the Market Report 2022.
Sophos Achieves Perfect Scores in SE Labs’ Protection Tests
Sophos Achieves Perfect Scores in SE Labs’ Protection Tests.
Pandemic has impacted collaboration between CTI teams and business operations groups
Pandemic has impacted collaboration between CTI teams and business operations groups, finds 2022 SANS Cyber Threat Intelligence survey.
Swipe, Type, Authenticate – The Key to Fighting Fraud
Swipe, Type, Authenticate – The Key to Fighting Fraud.
Uniphore Acquires Colabo to Deliver Knowledge AI and Automation
Uniphore Acquires Colabo to Deliver Knowledge AI and Automation.
UAE’s Metaverse pioneer BEDU officially launches operations in Dubai
UAE’s Metaverse pioneer BEDU officially launches operations in Dubai, pledging to ‘build the next digital frontier’.
To reap value from XDR, organisations must adopt a living-security model
To reap value from XDR, organisations must adopt a living-security model.