Why contact centre managers need to be customer advocates

While technology is driving the transformation of the contact centre, the evolution of the contact centre manager’s role is being driven by an even more powerful force – meeting customer’s needs. Emir Susic, Europe, Middle East, Asia, Africa APS Senior Director, Avaya, explains how CC managers need to become customer advocates if their organisation is going to compete effectively.

Unify to demo solutions offerings at GITEX

Unify has announced that during GITEX Technology Week 2016, it will showcase ways in which technology can humanise the on-demand working world to strengthen connections and better meet accelerating business demands.

Arrow Electronics to showcase HCI offerings

Arrow Electronics will showcase a range of next-generation hyper-converged infrastructure (HCI), flash storage, software-defined infrastructure, and advanced security solutions from leading technology vendors at the upcoming edition of the GITEX Technology Week.

The evolving role of the CISO

Businesses are increasingly looking to their CISOs to define, implement, measure and communicate the strategies they need to both assess and manage all areas of risk.

Tried and trusted

In a detailed conversation with Reseller ME, Asim S. AlJammaz, Vice President, AlJammaz Distribution, shares factors behind the company’s success over the last two decades in the IT channel business.

Block by block

With the modular data centre market set to triple by 2021, what is driving this change, and what part can the Middle East play in this growth?

Time to combine

Network and security teams may have different goals and objectives, but as networks grow more complex, it’s time to get these two teams on the same page.

Dell, EMC merger complete

Dell Technologies has announced completion of the acquisition of EMC Corporation, creating a unique family of businesses that provides the “essential infrastructure for organisations to build their digital future.”

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