The next-gen contact centre

Today’s consumers demand more from the companies they do business with. They expect higher levels of service and enhanced communications …

Back to normal?

Telecom equipment vendor Alcatel-Lucent saw losses grow and revenue drop during the first three months of 2010. Although, positive signs …

Geared for growth

What brings you to town? We had our quarter business review here with our worldwide executive team. It’s a great …

Mobility in the spotlight

Launched under the banner “ICT Insights”, the forum provided a pertinent platform for intellectual conversation and had a distinguished panel …

EMC enhances Velocity partner programme

The enhanced Velocity programme will offer simplified program entry, time-efficient training, easy access to EMC’s broad, industry-leading portfolio of information …

Software play

Software distribution has been touted as the brave new world – much talked about in the past decade, and finally …

The end of outsourcing

Most outsourcing analysts and consultants will tell you that the future of the traditional IT services industry is uncertain. Arjun …

Cloud compliance

EMC is developing technology to track and verify the location of virtual machines in cloud networks, potentially solving one of …

Virtual world

  Mohammed Thameem Rizvon,Group IT manager, Kamal Osman Jamjoom Have you implemented virtualisation solutions in your enterprise? If so, what …

IP Communications

The process of voice conversations using the Internet Protocol isn’t a radical new idea. In fact, the basic technology behind …

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