While technology is driving the transformation of the contact centre, the evolution of the contact centre manager’s role is being driven by an even more powerful force – meeting customer’s needs. Emir Susic, Europe, Middle East, Asia, Africa APS Senior Director, Avaya, explains how CC managers need to become customer advocates if their organisation is going to compete effectively.
Condo Protego will give insights and demonstrate with leading global vendors the latest flash storage and cloud-based data management and cyber-security solutions to reduce costs, scale for growth, and drive revenue.
Silver Peak has announced that it will showcase its advanced Unity EdgeConnect SD-WAN solution during the upcoming GITEX Technology Week.
Symantec has introduced Symantec Endpoint Protection Cloud, a new solution for small and mid-sized businesses to protect them from targeted attacks and ransomware.
Symantec has introduced Symantec Endpoint Protection Cloud, a new solution for small and mid-sized businesses to protect them from targeted attacks and ransomware.
RSA Conference has announced the agenda for RSA Conference 2016 Abu Dhabi, which includes a broad spectrum of captivating sessions and thought-provoking workshops.
Tim Armandpour, VP, Engineering, PagerDuty, gives his take on how IT leaders can negotiate good service level agreements with vendors.
Billions of things – buildings, machines, devices and other materials embedded with sensors — will begin to request support on behalf of human customers during the next two years, so how should businesses respond?
Drue Reeves, Managing Vice President and distinguished analyst, Gartner, shares his insights on how enterprises can prepare for the inevitable Internet of Things.
Worldwide spending on information security products and services will reach $81.6 billion in 2016, an increase of 7.9 percent over 2015, according to the latest forecast from Gartner.
IT leaders must learn to support “thing service”, says Jenny Sussin, research director at Gartner.
Are networks prepared for the era where tens of billions of connected devices dominate the enterprise?
While it may still be years away, developing an understanding of how 5G will impact your enterprise will be hugely beneficial in the long run.
Verizon Communications plans to buy cloud-computing-focused fleet management firm Fleetmatics Group, in a deal that will pump up the telecom carrier’s internet of things portfolio.
Steve Prentice, vice president and Gartner fellow, explores the opportunities and challenges brought by an algorithm-defined enterprise.
In a complex security landscape, it is critical to be proactive, vigilant and protected against cyber threats. Hadi Jaafarawi, Managing Director, Qualys Middle East, discusses how practicing good cyber hygiene can help organisations attain the levels of security that they need.
Today’s SIEM technology boasts more brain power than ever, but many organisations fail to realise its full promise. Here are the key questions you need to ask to ensure the solution you choose will deliver.
HID Global has released a mid-year update to its top 2016 security trends, based on customer insights into key market developments across enterprise, healthcare, banking and government markets.
Organisations in the Kingdom of Saudi Arabia are increasingly deploying unified communications and collaboration and enterprise mobility solutions as the …
Good-bye username plus password, hello smartphone plus thumbprint
