Biometrics: a security bane or boon?

Biometric security, whether fingerprint, facial or iris recognition, is fast emerging as the preferred way to safeguard the data of companies and individuals from threat actors. However, while biometric identification may be less prone to theft and spoofing than passwords, it’s still vulnerable to hacking.

Facebook shut down an AI experiment after robots began communicating in their own language

Op-Ed: Will artificial intelligence take over our jobs?

Humanity experienced several technological revolutions, which mainly led to an increase in productivity, efficiency and overall improvements in our lives. Usually, when certain jobs were eliminated, the new ones, which never existed before, were born out of newer innovations and technologies. As an example, digital marketing specialists didn’t exist before computers were invented.

Customer service may look very different in 2020

Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner. 

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