Customer service may look very different in 2020

Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner. 

ABB sets sights on UAE solar goals

The UAE plans to invest $163 billion in generating half the country’s power needs from renewable sources and increase clean-energy contributions at 50 percent by 2050.

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