Dubai Electricity and Water Authority (DEWA) has launched the second phase of Rammas, its virtual employee that answers customers’ queries using artificial intelligence (AI).
DEWA becomes world’s first public utility firm to partner with global AI lab
According to DEWA, the initiative recognises AI as the next phase after Smart Government. The UAE’s future services, sectors and infrastructure will use AI technologies and tools.
Winning the fight against digital piracy in the Netflix era
MUSO’s 2017 global piracy report noted that video piracy sites receive more than 0.5 billion visits a day, with over half going to streaming sites.
Why employee mobility should be a priority for Middle East businesses
It’s already happening and smartphones with a network connection or a device that is connected to the Internet of Things (IoT) is the go-to implement for this ‘mobile-first’ workforce.
So how will this mobile workforce shape in the new digital platform economy?
Biometrics: a security bane or boon?
Biometric security, whether fingerprint, facial or iris recognition, is fast emerging as the preferred way to safeguard the data of companies and individuals from threat actors. However, while biometric identification may be less prone to theft and spoofing than passwords, it’s still vulnerable to hacking.
How the economy will transform in the digital age
Humanity’s conventional way of doing business could soon evolve into an age where consumers offer adigitally driven services to businesses, …
EU proposes ‘digital tax’ for tech giants
Large companies with significant digital revenues in the European Union such as Google and Facebook could face a three percent tax on their turnover under a draft proposal by the European Commission seen by Reuters.
DEWA first government firm to launch service on Google AI
The Dubai Electricity and Water Authority, DEWA, has launched its ‘Rammas’ service on Google’s Artificial Intelligence, AI, platform to answer its customers’ queries.
Apple’s next big thing is…you
Apple’s next big thing might not be something you can wear, drive, or even touch. It might be your body itself.
What is a VPN and which are the best ones on the market?
Choosing the right virtual private network (VPN) service is no simple task. A VPN should keep your internet usage private and secure, …
DEWA appoints 5 robots as customer service employees
The move comes as part of its continuous quest to envision the future through the development of mechanisms that enrich the experience of customers, and contribute to the provision of seven-star quality services at its Customer Happiness Centres.
DIFC Courts CEO Mark Beer: legal industry desperately needs IT transformation
“Does society want people to feel confident in solving their problems in a court?” DIFC Courts CEO Mark Beer OBE …
DEWA’s ‘virtual assistant’ service reaches new milestone
Dubai Electricity and Water Authority has announced that its 24 hour chatbot Rammas has received more than 270,000 enquiries since its launch earlier this year.
Microsoft confirms reorganisation and mass layoffs
Microsoft is cutting around ten percent of its global sales force as part of a broad reorganisation to focus on selling its cloud services under the Azure brand.
DEWA launches Rammas AI service
The Dubai Electricity and Water Authority, DEWA, has announced the launch of its Rammas AI service on Amazon’s Alexa smart voice system.
AWS unveils Chime video conferencing system
The public cloud provider has announced the launch of Amazon Chime, a new service that’s designed to compete with the likes of WebEx, Skype for Business and GoToMeeting.
Which industries has digitalisation culled?
A range of household names have succumbed to the power of digital technology in recent years. We explore where the likes of Kodak went wrong, as well as the industries that are on the verge of the most profound disruption – or even extinction.
Bad (Internet of) Things
Having seen first-hand the damage that can be caused by malicious IoT devices during the Dyn attack in October, organisations must now consider what can be done to keep these clever things from causing harm.
Is WhatsApp missing a trick?
Avaya Director for Sales Engineering for the Middle East, Africa, Asia and the Pacific Savio Tovar Dias gives his take on WhatsApp’s most recent announcement and how it can be instrumental in improving customer experiences.
Consumer is king
As data centres move towards being software-defined, application response time is deemed as more important than infrastructure capacity management. With applications consisting of a plethora of services delivered from a range of resources, end-user experience (EUE) is key.