The age of the customer

Customer experience has emerged as one of the telecom industry’s hottest segments, as telecom service providers as strive to retain customers in the face of tough competition. Victoria Strand, President of Ericsson GCC & Pakistan, explains the importance of improving customer experience as a way to win and retain customers.

Rethinking security for the new world

With information security taking centre stage in the wake of new threats, CNME’s Security Strategist 2014 conference, organised in association with aeCERT, brought together the leading security practitioners in the region to discuss trends, concerns and solutions.

Staying current in the cloud

As the region moves forward with cloud computing, Systems Integration specialists and IT consultants will need to reexamine their roles. While some professionals may be nervous about the change, staying current with cloud technologies is key to maintaining revenue streams.

Nokia introduces Lumia 930

Nokia has unveiled its new flagship device, Lumia 930, which is based on Windows Phone 8.1 and delivers the best of Microsoft and Lumia for the ultimate video and imaging experience, according to the company.

Tapping into growth

Derek Tu, Sales Manager, Synology, discusses the region’s potential for storage solutions and the company’s channel strategies with Reseller ME.

Oxygen and Fortinet conduct training for partners

Oxygen and Fortinet came together to conduct training for its key channel partners across Saudi Arabia. The training covered areas such as the evolution of threats, types of attacks, defense options as well as debuted the introduction of four new distributed FortiDDoS security appliances.

Etisalat Presents Digital Connect

The enterprise is changing as the Internet has revolutionised traditional infrastructures. The rise of trends such as cloud, big data and mobility has caused for a rethink on how a business approaches its ICT operations.

As a result, organisations are at an important tipping point and have decisions to make. Should they be in the cloud? Should they be outsourcing non-core business functions? Should they allow employees to bring their own devices to work? And where does security come into play?

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