Video live agents empower businesses to establish direct and personalised connections with their customers. In contrast to traditional customer care methods characterised by lengthy waiting periods and impersonal interactions, video live agents facilitate real-time face-to-face communication.
Omnix International and DocAcquire partner to bring intelligent document processing to the Middle East
Intelligent document processing platforms can be integrated into a business workflow and unlock several benefits including enhancing efficiency, reducing the …
“Businesses must learn to live with ransomware” – Edwin Weijdema, Veeam
Edwin Weijdema, Field CTO EMEA and Lead Cybersecurity Technologist at Veeam, said that businesses simply have to learn to live …
The significance of ECM & BPM in business transformation
BPM works in combination with ECM that enables the automation of various activities such as accounts payable, contract management, content management, information security and governance.
ServiceNow introduces ServiceNow.org to drive digital transformation
ServiceNow has launched ServiceNow.org, dedicated to digitally transforming non-profit organisations by leveraging technology to enhance efficiency, effectiveness, and resource allocation …
“Commercial data centres are under siege by cyber criminals” – Adrian Taylor, A10 Networks
Adrian Taylor, VP EMEA at A10 Networks, has penned an exclusive op-ed that highlights the issues facing commercial data centre …
Huawei reinforces commitment to ICT talent ecosystem with launch of new program
Huawei has reinforced its commitment to the ICT talent ecosystem across the Middle East region, with the launch of its …
Zoom launches AI-powered Intelligent Director for hybrid meetings
Zoom introduces Intelligent Director, powered by AI and multiple cameras, to deliver the best visual experience for remote participants in …
Bosch sees 21% sales surge in the Middle East
Bosch celebrates impressive sales growth in the Middle East, focusing on sustainability and innovation for a better tomorrow. The positive …
Cisco develops new innovation towards AI-first security cloud
Cisco is delivering on its promise of the AI-driven Cisco Security Cloud by investing in cutting-edge artificial intel that will …
ManageEngine Shield 2023: a game-changer in IAM and IT Security
The ManageEngine Shield 2023 seminar held in the UAE was a groundbreaking event that brought together industry experts, thought leaders, …
D-Link wins top prize at Interop Tokyo 2023
D-Link Corporation’s DBG Series business gateways secure the “Best of Show Award” Grand Prize in the Network Infrastructure (SMB) category …
GCG launch innovative digital signature solution G-Sign
GCG Enterprise Solutions has recently launched “G-Sign” – it’s proprietary digital signature solution, which has been swiftly adopted by the …
Genesys leveraging generative AI to power better orchestration experiences
CNME Editor Mark Forker managed to secure an exclusive interview with Olivier Jouve, Chief Product Officer at Genesys, to find …
Four principles for creating a blueprint for secure software development
A recent study from Duke University found a stunning 85% of surveyed midsize companies across sectors reported their systems had been successfully penetrated at some point, despite many of these organisations potentially following long-established best practices.
Kaspersky names top factors driving APT attacks
Proper configurations of a security solution are crucial to prevent it from disabling or even abusing it – a tactic often seen to be employed by APT groups/actors.
ENGAGE 2023: Avaya playing their part in making dreams come true
Avaya has announced that it powers the technology that ensures dependable communications and emergency preparedness at Give Kids The World …
ENGAGE 2023: “I really do feel that you are looking at a new Avaya,” – Todd Zerbe
CNME Editor Mark Forker spoke to Todd Zerbe, Senior Vice President, Engineering at Avaya, during their ENGAGE conference in Orlando, …
D-Link introduces its first eco-friendly product
The AQUILA PRO AI M30 AX3000 dual-band Mesh Wi-Fi 6 system is the first of its kind and is also Taiwan’s first networking device to receive the ETSI EN 303 645 certification for consumer IoT security.
WSO2’s new developer platform now available
With streamlined access to the SaaS Choreo IDevP, Microsoft Azure customers worldwide can start bringing new cloud native apps and digital services to market faster.