Mahindra Comviva has launched a chatbot based Caller Ring Back Tone (CRBT) solution to assist subscribers in finding and availing the right content and price points for various offerings.
The chatbot aims to provide an intuitive interface with inbuilt recommendation engine capability to suggest content based on usage trends. Its cloud based deployment will help the operators to roll this out rapidly.
Its interactive interface will help CRBT users to browse content portfolio based on a genre, search the right content within the portfolio, take subscription and tone download, set the tone for all caller and special callers, and many more functionalities.
Speaking on the occasion, Atul Madan, SVP and Head of Mobile Lifestyle Solutions, Mahindra Comviva said, “The launch of chatbot assisted CRBT demonstrates our endeavor to provide our customers with the best offerings imbued with latest technology. The personal assistant makes CRBT unique with extra flexibility for the user to discover right content through an interactive interface. The bot is not platform dependent and can be connected to any operator CRBT platform. We are confident of making it one of the primary access channels for operators in future.”
