Imperium Software Technologies recently announced it has been selected by Avaya, a global leader in customer experience solutions, for membership as a Technology Partner in the Avaya DevConnect program.
Imperium Software Technologies provides ground-breaking contact centre integration solutions, helping organisations deliver unparalleled customer service that exceeds expectations. As a DevConnect Technology Partner, Imperium Software Technologies expects to establish proven interoperability of its solutions with Avaya Contact Centre platforms, both on-premise and in the cloud. This enables a cost-effective, self-service customer experience platform designed to cater to the distinct requirements of contact centres.
“Joining the Avaya DevConnect program holds great significance for us as it broadens our capabilities and optimises operational efficiency. By working together, we can provide an exceptional customer experience”, said Ravimani R, Head of Technologies at Imperium Software Technologies.
“Technology partners like Imperium Software Technologies are enabling Avaya Contact Centre users to truly differentiate their customer experience”, said Eric Rossman, Vice President, Strategic Alliances and Technology Partners, Avaya. “Imperium Software Technologies is a welcome addition to the valued members of our DevConnect program”.
The Avaya DevConnect program is an integral network of Avaya experts, partners, developers, and customers. This unique global collaborative is exceptionally positioned to deliver the next-generation customer and employee experiences businesses need to turn every moment into an experience that matters. The DevConnect program promotes the development, compliance-testing, and co-marketing of innovative third-party solutions that are compatible with standards-based Avaya solutions, including Avaya Experience Platform™, part of Avaya’s cloud communications portfolio. Member organizations have expertise in a broad range of capabilities – spanning collaboration, management, analytics, reporting, and communications-enabled business process applications – helping joint customers extend the value of their collaboration and contact centre investments and accelerate the speed at which their organisation delivers true value to the bottom line.
This program currently includes thousands of software and hardware developer companies, integrators, service providers, and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, mobile and emergency notification services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.
Avaya provides companies with a wide range of technical education, access, and support for many of its platforms and interfaces through the DevConnect program, often at no cost to registered members. Technology Partners receive additional benefits in terms of in-depth, joint compliance testing activities and co-marketing support, based on their alignment with Avaya strategy and value offered to Avaya customers. DevConnect Technology Partners, like Imperium Software Technologies, must meet rigorous criteria for customer satisfaction, product support, business operations, marketing, and sales.
Membership information and a listing of solutions developed and tested under the DevConnect program are available at http://www.avaya.com/devconnect
Image Credit: Imperium Software Technologies
