Enhanced response

The company is hailing the solution as a first amongst emergency services and armed forces across the region and has customised the solution to meet DCD's specific requirements.

Due to go live by Q2, the plan is to deploy Avaya Flare desktop devices at its DCD's HQ and its 15 centres across the Emirates. Put simply, the solution will allow voice. video and data sharing, allowing senior management to collaborate in the event of an emergency. With access to DCD's central database, it can also ne used to communicate with 3G smartphones via a VPN, allowing real-time reporting from on-the-spot officers.

According to Major General Rashid Al Matrooshi, Director of the General Department of DCD, “It will save time and costs, by allowing us to collaborate. Face-to-face interaction will enhance control in crisis situations and eliminate unnecessary travel between centres for briefings and other updates. This is a strategic move for us.”

DCD has been an Avaya customer for more than two years, explains Nidal Abou-Ltaif, VP – Emerging Markets, Avaya. “The true value of the Avaya Flare Experience is a breakthrough collaboration experience which will dramatically expand communications capabilities in times of crisis as well as enabling better and more cost-effective day-to-day communications.”

As well as seamlessly integrating with DCD’s existing Avaya emergency response systems, the Avaya Flare Experience also integrates with social media, calendars and e-mail from a single user interface on a multi-touch device.