Dubai Electricity and Water Authority (DEWA) has confirmed that its One Step initiative saves time and effort by reducing the number of steps needed to activate, deactivate, or transfer electricity and water services without needing to visit DEWA’s Customer Happiness Centre.
The service also provides customers with more smart payment options, which has led to the project being shortlisted for the Hamdan bin Mohammed Smart Programme for Smart Government.
The One Step initiative, supported by artificial intelligence, allows the activation of electricity and water services for DEWA’s customers, once they receive their Ejari contract from one of over 800 real estate companies certified by the Dubai Land Department.
It also enables customers to transfer their accounts when moving to new accommodation within Dubai while keeping their security deposits. Their registered information is kept on file, removing the need to submit any additional documents or visit a DEWA Customer Happiness Centre. Customers can also deactivate electricity and water services, and get their final bill, using DEWA’s smart app or website.
The initiative also provides smart payment options and easy payment plans. Bills can be paid in instalments, with no interest or additional charges, if they use credit cards from Emirates NBD or Mashreq Bank.
HE Saeed Mohammed Al Tayer, MD and CEO of DEWA said that a major focus for the entity is to provide smart services that enable customers to save time and effort, while also making them happier.
“We are pleased that our One Step initiative has been shortlisted by the Hamdan bin Mohammed Program for Smart Government. The initiative is part of DEWA’s efforts to implement the Dubai’ The Model Centre’s methodology to improve government services, and our commitment to involve all stakeholders and the public in developing and improving our services to achieve their happiness,” he said.
