BSolutions announced today that it will provide Microsoft Dynamics CRM 2011 Online in order to improve business productivity for small and medium businesses (SMBs) across the Middle East and North Africa.
Microsoft Dynamics CRM 2011 Online aims to equip businesses with user-friendly customer relationship management (CRM) applications such as marketing and sales tracking tools, among others, that are safe and tailored to the needs of the local market. The Arabic user interface for all applications and Arabic-speaking technical support add to the convenience of its 24-hour help desk that one can access on any device.
“Our partnership with Microsoft fills a gap in the market to address a segment that nobody caters to,” said Mina Nagy, Product Manager, BSolutions.
“This initiative underscores our commitment to customers in providing cost-effective solutions that will improve productivity of businesses. Providing the Arab region with the best of breed business solutions, and leveraging our experience in hosting and managing Microsoft technologies for more than a decade, will enable us to provide our customers with enterprise level services at affordable prices.”
During the first half of 2012, Microsoft Dynamics CRM Online Business grew more than 30%, with more than 33,000 customers and more than 2.5 million users worldwide.
“Utilising CRM on line solutions in small and medium enterprises has now become a trend. There is an increased awareness on the long-term outcome of investing in customised CRM solutions to address the unique needs of a business. IT solutions enhance business process for efficient and improved quality while business success relies on the harmony of the fast-changing technology to meet customers’ demands. Both aspects contribute to a better working environment that will consequently lead to business stability,” Nagy added.
Karim Talhouk, Microsoft Business Solutions Lead for Gulf, said: “We are excited by the launch of the Microsoft Dynamics CRM on line in collaboration with BSolutions and what it has to offer business productivity in the region. The customer relationship management (CRM) solution is what businesses need today to meet their customers’ demands, including agility, flexibility and low -cost.”
OTVentures Portfolio Company that is affiliated with Orascom Telecom Holding operates BSolutions to develop, integrate and deliver internet access, security and business applications in a Software-as-a-Service model (SaaS) to Enterprise and SME customers.
