ADCB launches digital banking centre – uBank

Abu Dhabi Commercial Bank (ADCB) has announced the opening of its first uBank – ADCB’s digital banking centre.

Located at Yas Mall Level 1, Abu Dhabi, the digital banking centre aims to deliver a transition from conventional banking channels to a paperless digital experience using biometric authentication, a digital signature system and video assistance from a Virtual Relationship Officer.

According to the ADCB, uBank new customers may open a bank account and receive a debit card, credit card and cheque leaves instantly on the spot. In addition, uBank can also service several requirements for existing ADCB customers including emergency replacement of credit or debit cards.”

With two more uBank centres planned to launch this year at Wahda Mall, Abu Dhabi and City Walk, Dubai, the innovations at uBank will have a tangible impact on making ADCB’s customers lives easier by enabling instant fulfillment of several common banking transactions and service requirements.

Arup Mukhopadhyay, Head of Consumer Banking Group, ADCB, said, “As an early adopter of smart banking technologies, with uBank, ADCB leaps ahead of the curve and is the first institution in the UAE to successfully bridge the gaps in offline and online banking services. At ADCB, it is not just about digital ‘for digital’s sake’, it is about a consistent commitment to incorporate technology that creates value for customers by improving the overall customer experience, and subsequently the business.  uBank embodies this ethos by supporting digital technologies with a human-assisted environment to help customers fully leverage the meaningful technology innovations on offer. We plan to continue to invest only in technologies that enhance our customer’s banking experience and help us to drive operational efficiency and effectiveness as a business.”