Ashish Panjabi, CEO, Jacky’s Electronics, discusses the online retail scenario across markets.
Gartner: Digital business security will suffer by 2020
More than half of digital businesses will suffer major service failures by 2020, due to the inability of IT security teams to manage digital risk in new technology, according to Gartner.
For a stronger bond
In one of my previous columns, I had spoken about customer service on the retail front. This time I want to focus on customer service on the B2B end. One of the major differences between the two is that B2B customer service is a lot more than an individual transaction. It is about developing lasting relationships.
Lot of smoke, little Fire
Online editor James Dartnell gives his take on Amazon’s much-anticipated entry into the smartphone market.
Money making machines
Peter Middleton, Research Director, Gartner, discusses how the Internet of Things will be a future goldmine for IT.
Gartner: 2014 IT spend due 2.1 percent growth
Worldwide IT spending is on pace to total $3.7 trillion in 2014, a 2.1 percent increase from last year, according to the latest forecast by Gartner.
Questions to ask your data centre provider
Ganesh Bhat, Head, Data Centres, eHosting DataFort, names his main issues that need to be considered when selecting a data centre provider.
Gartner names top 10 2014 IT security technologies
Gartner has highlighted its top 10 technologies for information security and their implications for security organisations in 2014.
Oracle’s Hurd: We will catch Salesforce
Being second isn’t good enough for Oracle when it comes to cloud revenue, co-president Mark Hurd told investment analysts this week following the company’s fourth-quarter and year-end earnings report.
Molerats, here for spring
Between 29th April and 27th May, FireEye Labs identified several new Molerats attacks targeting at least one major U.S. financial institution and multiple European government organisations.
Surfers’ paradise
Mario Veljovic from Global Distribution, discusses the opportunities in flash storage.
The growth of Google
So the word’s out. By the end of May it emerged that Google will invest between $20-30 billion in acquisitions of non-US-based companies, following its 2013 disclosure to the U.S. Securities and Exchanges Commission of the plans.
Tweet for B2B customer service
Manish Punjabi from Alcatel-Lucent, says Twitter could be a useful tool for the channel.
Partner participation is paramount
Rajashree Rammohan, Publishing Director, Technology Division, CPI Media Group, offers her thoughts on why reseller partners should participate on neutral platforms.