Flash on

Ben Savage, EMEA Head of Channels and Alliances, Pure Storage, on why all-flash storage is transforming partner programmes.

Why contact centre managers need to be customer advocates

While technology is driving the transformation of the contact centre, the evolution of the contact centre manager’s role is being driven by an even more powerful force – meeting customer’s needs. Emir Susic, Europe, Middle East, Asia, Africa APS Senior Director, Avaya, explains how CC managers need to become customer advocates if their organisation is going to compete effectively.

Tackling urbanisation challenges

Mohammed Allataifeh, Director of Public Safety & Safe City, Huawei Enterprise Middle East, shares insights on how individuals and organisations today can address the challenges of rapid urbanisation with technology.

The evolving role of the CISO

Businesses are increasingly looking to their CISOs to define, implement, measure and communicate the strategies they need to both assess and manage all areas of risk.

Hack of Yahoo accounts – and the 700 days it took to be discovered

On September 22, 2016, Yahoo confirmed that hackers stole the personal data associated with at least 500 million Yahoo accounts. Details including names, passwords, email addresses, phone numbers and security questions were taken from the company’s network in late 2014 by what is believed to be a state-sponsored hacking group.

Lean on IT

Mike Runda, Senior VP and President, Avaya Client Services, gives his take on how businesses can maximise the value of their support services investment.

Public potential

Gregg Petersen, Regional Director, MEA and SAARC, Veeam Software discusses how enterprises should be adopting the public cloud for a range of situations in their production environments.

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